Square Trade
SquareTrade has launched in 1999 the first web-based dispute resolution service by providing two critical functions for online buyers and sellers:
1. Establishing Trust: Online marketplaces (or sellers within marketplaces) and individual commercial web sites display the Transecure medallion, providing buyers with a visible symbol of the sellers' commitment to fairness and to using SquareTrade's resolution process should a dispute arise.
2. Resolving Disputes: In case of a dispute, either the buyer or seller can initiate the SquareTrade dispute resolution process.
The company has developed since 2005 a second product line, becoming an extended warranty marketer and administrator for Internet purchases, with a particular focus on cars and consumer electronics.
SquareTrade had sales in 2006 in excess of USD 10M.
G Partners supported in the company from its first round in 1999 and currently manages a stake of 2% held through the GRI holding company in Luxembourg.
